Refund Policy

This policy explains how to request help with MerchShot purchases and service issues. It does not limit consumer rights that cannot be waived under applicable law.

Subscriptions and cancellation

MerchShot does not currently sell paid subscriptions or credit plans, and no recurring charges are active. When monthly or annual credit plans become available, the checkout will state the renewal interval, cancellation method, when cancellation takes effect, and whether access continues through the paid period. Cancellation will stop future renewals; any applicable statutory rights continue to apply.

Credits and AI generation

New accounts start with zero credits. Plan allowances and the current credit cost per successful image are shown on the Pricing page. Paid credits are not currently available for purchase. Only successfully delivered images consume credits; reservations for technical failures are released.

When a paid credit plan is offered, credits used for successfully delivered generations will generally not be refunded as unused credits. If a technical failure consumes credits without delivering results, contact us so we can investigate and correct the usage record or restore the affected credits. Requests for refunds of unused paid credits will be reviewed under the offer terms and applicable law; no unconditional refund is promised.

Refund requests and billing issues

• Duplicate charge or billing error: Contact us with the transaction reference so we can investigate and correct or refund an erroneous charge.
• Service unavailable or technical issue: Contact us with the affected account and a brief description. We will investigate and, where appropriate, restore credits, correct the usage record, or arrange a refund through the original payment method.
• Unauthorized payment: Contact your bank or payment provider promptly and notify MerchShot so we can secure the related account.

We assess requests individually and do not exclude refunds or other remedies required by applicable law.

Contact

For help with a MerchShot transaction, credits, or generation issue, email support@merchshot.ai. We usually respond within 1–2 business days. You can also visit Contact, Pricing, or the Terms of Service.